Consumer Access to Health Care Records
Driven Counseling and Consulting PLLC
Britni Andrews, MA, LPC, LMHC
In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Driven Counseling and Consulting PLLC provides the following information to assist clients and members of the public with:
• Requesting access to health care records
• Contacting the state licensing authority
• Filing a consumer complaint
How to Request Your Health Records
Current and former clients may request copies of their counseling and mental health records maintained by Driven Counseling and Consulting PLLC. Requests may be submitted using one of the following methods:
Email Preferred
Info@DrivenCounseling.org
Mail
14090 Southwest Freeway Suite 300
Houston, TX 77478
In person
By Appointment Only
Office phone
(832) 786-0041
To help prevent delays, please include the following information with your request:
• Client's full legal name and date of birth
• Current phone number and or email address
• Description of records requested, including specific dates if applicable
• Preferred method of delivery, such as secure electronic delivery or mail.
• Client signature and date
If records are requested on behalf of another individual, you will need to verify legal authority. Examples include guardianship documentation or medical power of attorney.
Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.
Good Faith Estimate
Under Section 2799B-6 of the Public Health Service Act and its implementing regulations, health care providers, health care facilities, and providers of air ambulance services are required to provide a good faith estimate of expected charges for items and services to individuals who are not enrolled in a group health plan or group or individual health insurance coverage, or a Federal health care program, or a Federal Employees Health Benefits (FEHB) program health benefits plan (uninsured individuals) or not seeking to file a claim with their group health plan, health insurance coverage, or FEHB health benefits plan (self-pay individuals) in writing (and may also provide it orally, if an uninsured (or self-pay) individual requests a good faith estimate in a method other than paper or electronically), upon request or at the time of scheduling health care items and services.
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A good faith estimate of expected charges for items and services to individuals who are not enrolled in a group health plan or group or individual health insurance coverage, or a Federal health care program, or a Federal Employees Health Benefits (FEHB) program health benefits plan (uninsured individuals) or not seeking to file a claim with their group health plan, health insurance coverage, or FEHB health benefits plan (self-pay individuals) in writing (and may also provide it orally, if an uninsured (or self-pay) individual requests a good faith estimate in a method other than paper or electronically), upon request or at the time of scheduling health care items and services.
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All clinical documents to establish services with Driven Counseling and Consulting PLLC are submitted to clients via The Client portal.
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Yes, your signature and acknowledgment is required to establish clinical services with Driven Counseling and Consulting PLLC
Licensing Authority Information
Driven Counseling and Consulting PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.
Questions regarding licensure or professional regulation may be submitted through the Council’s website:
https://bhec.texas.gov/contact-us/
When submitting an inquiry, select Licensed Professional Counselor as the license type.
Filing a Consumer Complaint
Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.
Complaints may be submitted online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
When submitting a complaint, include relevant dates, names, and any supporting documentation if available.